Shipping Policy
Shipping Policy
1. Order Processing Time:
Orders placed on the Gozi website are typically processed within 48 business hrs. Orders received after 2:00 PM (local time) will be processed on the next business day.
2. Shipping Methods:
Gozi offers various shipping options, including standard and expedited shipping. The available options and associated costs will be displayed during the checkout process.
3. Shipping Locations:
Gozi currently ships to all over India. For more details or inquiries about shipping to specific locations, please contact our customer support.
4. Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and location of your package.
5. Shipping Delays:
In case of unexpected delays due to factors beyond our control, such as weather conditions or carrier issues, Gozi will make every effort to communicate the delay to customers and provide updated delivery estimates.
5. Shipping Costs:
We offer free shipping for all orders.
6. Minimum and Maximum Delivery Time
Minimum Delivery time is 2 days and maximum delivery time is 15 days.
Return Pickup Policy
1. Return Eligibility:
Gozi accepts returns within 7 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received refer cancellation policy for more detail
2. Initiate a Return:
To initiate a return, please contact our customer support at [return@gozi.in] with your order number and details of the item you wish to return. Our team will guide you through the return process.
3. Return Pickup:
For eligible returns, Gozi offers a convenient return pickup service. Our logistics partner will contact you to schedule a pickup at your provided address.
4. Return Shipping Costs:
Gozi covers the cost of return shipping for defective or incorrect items. For other return reasons, the customer may be responsible for the return shipping costs.