Returns and Exchanges

Dear Customer,

Thank you for shopping at gozi.in. We appreciate the trust you have placed in us and want to ensure you have a satisfying experience.

For returns & exchanges, kindly email: mail@gozi.in

Return & Exchange Policy

✅ Product Condition: Items must be unused, unsoiled, and unwashed, with original tags and packaging intact.

1. Exchange

  • We offer size exchanges within 7 days of delivery.
  • Once your exchange request is raised, our courier partner will schedule a reverse pickup within 1–2 business days.
  • After the item is picked up and received at our warehouse, it goes through a quality check. Only once it clears QC will your exchange order be dispatched.
  • This process typically takes 7–10 working days from the date of pickup.
  • Exchange is available once per order.
  • No reverse pickup charges for exchanges — we cover the cost of pickup and fulfillment of the exchange order.

Reverse Pickup

  • Scheduled within 1–2 business days of raising a request.
  • Available in limited areas.
  • If reverse pickup is unavailable at your pincode, you will need to self-ship the item back — our team will guide you through the process.

Return / Refund

  • A flat fee of ₹200 plus COD charges of ₹100 will be deducted for each return.
  • The remaining amount will be credited back to you.
  • If the error is from our end, you will receive a full refund.
  • If an order is refused or cancelled post-dispatch, applicable shipping and RTO charges will be deducted from the refund.

2. Refund Policy

2.1 Eligibility for Refunds:

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

  • We do not issue refunds for products that have been worn or used. If you believe you have received a faulty item, please contact our customer support team immediately with images and details of the issue.

2.2 Condition for Refund Eligibility:

  • The item must be unused, in its original condition, and in original packaging.

2.3 Refund Process:

  • Once your return is received and inspected, we will notify you of the approval of your refund via email.

2.4 Refund Timeframe:

  • Refunds will be processed within 7 business days of receiving the returned item. Time to reflect in your account may vary by payment method.

3. Contact

For any questions about our policy, write to us at mail@gozi.in.

This policy is subject to change without prior notice. We recommend reviewing this page periodically for updates.